Refund policy

We offer a 30-day refund policy on your first order, so you can try our products with complete confidence.

How It Works

You have 30 days from the date you receive your order to request a refund. This policy applies to your first order only.

To request a refund, simply email us at hi@norvigoods.com. If your refund is approved, we'll process it back to your original payment method — no need to send the product back.

You'll receive a full refund for the value of your order, less a $5 processing fee. Please note that original shipping charges are non-refundable.

Damages & Issues

Please inspect your order as soon as it arrives. If your item is defective, damaged, or incorrect, contact us immediately at hi@norvigoods.com, and we'll make it right.

Exceptions

We are unable to accept returns or refunds on opened perishable goods, sale items, or gift cards.

Exchanges

We offer free exchanges with no handling fee. If you're exchanging for a higher-value product, a price difference may apply.

European Union Customers

If your order is shipping to the EU, you have the right to cancel or return your order within 14 days for any reason, subject to applicable law. Items must be unopened, unused, and in their original packaging with proof of purchase.